COVID-19

The health and safety of our patients, clients, and staff is our top priority. That’s why we’re doing our part to slow the spread of the coronavirus during the COVID-19 pandemic. 

Ontario’s lockdown order as of January 12th is issuing a stay at home order, only allowing individuals to leave their house for essential services. Medical veterinary appointments are considered essential. Any medical appointments you have currently booked will not be affected, however, we are unable to provide grooming services including nail trims and bathing unless there is a direct medical reason for these services to be performed. 

Don Valley Animal Hospital will continue to provide exceptional service by ensuring a team member is available at our front door, ready to receive your pet. 

The following are our operating procedures during the COVID-19 pandemic effective immediately and ongoing through the Spring. We are doing our best to continue serving you and your pets!

  1. APPOINTMENT BOOKING: Please call (416) 441-3411 or email us to book an appointment. Unfortunately, at this time, we are not accepting walk-in appointments. 

  2. EMERGENCIES: For after hours emergencies, please call Toronto Animal Health Partners –  (416) 380-7400 or Toronto Veterinary Emergency Hospital – (416) 247-8387.

  3. WEAR A MASK: Please wear a mask during drop off, pick up, and payment. If you do not have a mask we are happy to provide you with one.  

  4. CALL UPON ARRIVAL: Our front door is locked. Please arrive 5 minutes prior to your appointment and from your car, call us at: (416) 441-3411. We will meet you at the door to collect your pet.

  5. PET DROP OFF:  Our team member will conduct a pet exchange outside the clinic. Unfortunately, we cannot accept ANY personal property (i.e. collars, leashes, blankets, toys, etc.) These must be removed and left with you. We will use slip leashes when retrieving your pet from outside. Cats will need to remain in their carriers. We will sanitize pet carriers in the clinic prior to returning to you.

  6. PET PICKUP: At the time of discharge, instructions will be emailed or given to you or discussed via phone call. A team member will bring your pet, medications, and the Moneris (payment) terminal to you.

  7. PAYMENT: For safety reasons, we are accepting electronic payment (credit or debit ) at this time. We can either take payment over the phone or outside with our mobile machine.

  8. ONLINE STORE: Medication and food are recommended to be ordered online at myvetstore.ca

  • Please maintain social distancing with our staff and other clients.
  • If you are sick – DO NOT COME IN.
  • If you are in self isolation – DO NOT COME IN
 
Thank you for your understanding during these trying times. 
 

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